Privacy Policy

1. What we collect

We collect information only when you give it to us directly. Specifically:

• Contact form. When you send us a message through the site, we receive your first name, last name, email address, phone number, and the text of your message.
• Booking form. When you schedule an appointment online, we receive your first name, last name, email address, and phone number. If you choose to opt in to SMS messages, we also record that consent.

We do not collect payment information through this site. We do not knowingly collect information from anyone under 13.

2. Why we collect it

The information from the contact form is used to reply to your enquiry. The information from the booking form is used to schedule and confirm your appointment, and to send appointment reminders or updates if you have opted in to SMS messages.

We do not use your information for any purpose unrelated to your request or appointment.

3. Where it is stored

The information you submit is stored in our customer-relationship system. That system is password-protected and access is limited to the people who work at Voltframe Electric.

4. Live chat widget

This site includes a live-chat widget operated by our messaging provider. When you type into the chat window, that text is received by the messaging provider as well as by us. Please do not share sensitive personal information through the chat that you would not want a third-party service to receive.

5. Cookies and tracking

This site may use cookies and similar technologies in two ways:

• Chat widget. The live-chat widget sets a cookie to maintain your session and remember your conversation across page loads. This cookie is set by our messaging provider.
• Analytics. The site may carry an analytics tag that collects anonymised data about page visits, such as which pages are viewed and how visitors arrive at the site. This data is used to understand how the site is being used and to improve it. It is not linked to your name or contact details.

Most browsers let you block or delete cookies through their settings. Doing so may affect the chat widget's ability to maintain your session.

6. SMS and phone numbers

Phone numbers collected on this site, and any SMS consent you provide, are never sold, rented, or shared with third parties for their own marketing purposes. They are used only to send messages to the person who opted in, for the purposes described at the time of opt-in (appointment confirmations, reminders, service updates, or, if separately consented, occasional offers and news from Voltframe Electric).

You can opt out of SMS messages at any time by replying STOP to any message we send. Reply HELP for assistance.

7. How we protect your information

Forms on this site are served over an encrypted HTTPS connection, so the information you type travels to us securely. Once received, your data is held in our password-protected customer-relationship system. Access to that system is limited to the people who work at Voltframe Electric.

8. Your rights

You can ask us to correct or remove any personal information we hold about you. To do so, contact us by email or phone using the details below. We will respond as quickly as we can.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of the page. Continued use of the site after a change means you accept the updated policy.

10. Contact us

If you have questions about this policy or want to request a correction or removal of your data, reach us at: